Returns

Reserving your spot on our First-Run list does not charge you and is not a completed sale — so there's nothing to return at this stage. The policy below is what will apply once your order ships and payment is collected.

Before You Return Anything

Please contact us at returns@ironkettleusa.com before sending anything back. We'll confirm the issue and give you return authorization and instructions. Returns sent back without first contacting us may experience delays.

Damaged, Defective, or Wrong Item

• If your press arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery.
• We will cover return shipping in these cases and send a free replacement or full refund, including your original shipping charge, at your choice.
• No restocking fee applies when the error is on our end.

Change-of-Mind Returns

• Items may be returned within 30 days of delivery if they are unused and in original condition. You're welcome to open the box to inspect the product — "unused" means the press hasn't been used for cooking, not that the packaging must be untouched.
• Please return the item in its original packaging where possible.
• The customer is responsible for return shipping costs on change-of-mind returns.
• Original shipping charges are non-refundable for change-of-mind returns.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 5-10 business days to your original payment method. You'll receive an email confirmation once it's processed.

Contact

Questions about a return? Email us at returns@ironkettleusa.com with your order details. We're a small company and want you to be happy with your purchase — if something's wrong, reach out and we'll make it right.